Notice of Accessibility

Our hotel is committed to making our facilities, amenities and services accessible to guests with disabilities.  Below is a description of many of the accessible features of the hotel in its public and guest room spaces.

Accessible Public Spaces

•     Ramp at the main entrance
•    Elevator to upper floors
•    Wheelchair-accessible bathroom in the restaurant  

Accessible Guest Room Spaces

•    Rooms on the first floor, with bathroom accessible for the disabled
•    Telephone in the bathroom for any emergency

Website Accessibility

Palma Real Hotel y Casino is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Palma Real Hotel y Casino Website contains WCAG 2.0 level AA conforming functionality. Conforming functionality means that efforts were taking during the development of the website to follow WCAG standards.

Compatibility with browsers and assistive technology

Palma Real Hotel y Casino Website is designed to be compatible with the following assistive technologies:

•    Chrome, Firefox, and Safari browsers on JAWS, NVDA, and VoiceOver screen reader technologies

Technical specifications

Accessibility of Palma Real Hotel y Casino Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

•    HTML 
•    CSS
•    JavaScript 

Limitations and alternatives

Despite our best efforts to ensure accessibility of Palma Real Hotel y Casino Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for the Website:

•    Tripadvisor

Feedback & Contact

We welcome your feedback on the accessibility of Palma Real Hotel y Casino Website. Please let us know if you encounter accessibility barriers. Additionally, if you need any assistance or have any questions about the accessibility features of the hotel or require help reserving an ADA accessible, please reach out to us with the contact information below. 

•    Phone: 22905060
•    E-mail:
•    Address: Sabana norte, 200 meters north of ICE, San Jose Costa Rica